Thank you for shopping with Raspberry Hills LLC. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below before placing an order.

Order Processing

  • All orders are processed within 1–3 business days.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During sales, holidays, or high-demand periods, processing may take slightly longer.

Shipping Time

United States

  • Standard Shipping: 7–15 Business Days

International Orders

  • Worldwide Shipping: 10–20 Business Days

Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery destination
  • Package size and weight
  • Selected shipping method

Any customs duties, VAT, import taxes, or additional government fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to become available on the carrier’s website.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Raspberry Hills LLC is not responsible for orders that cannot be delivered because of:

  • Incorrect or incomplete shipping addresses
  • Failed delivery attempts
  • Packages returned due to customer error

Additional shipping charges may apply if an order needs to be reshipped.

Customs & International Shipments

International orders may be subject to customs inspections, import duties, taxes, or other fees required by the destination country. These charges are determined by local customs authorities and must be paid by the customer.

Lost or Delayed Shipments

Although we work with reliable shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions
  • Customs clearance
  • Carrier delays
  • Peak shopping seasons
  • Natural disasters

Shipping charges are non-refundable for delays caused by third-party carriers.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged package
  • Photos of the damaged product

Our support team will review your request and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@raspberryhillco.com

We appreciate your business and thank you for shopping with Raspberry Hills LLC.